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Privacy Policy

Effective date: February 27, 2025
Last updated: April 21, 2025

At Koinonos S.L. (CIF B67894378), we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we care for your personal data when you visit our website or use our AVA artificial intelligence platform (hereinafter, "Services"), regardless of where you visit from, and will inform you about your privacy rights and how the law protects you.

1. Important Information

This privacy policy aims to provide you with information about how Koinonos S.L. collects and processes your personal data through the use of our Services, including any data you may provide through our website when you register, subscribe to our services, participate in discussions or use our AI platform.

Koinonos S.L. is the controller of your personal data (referred to as "we", "us" or "our" in this privacy policy).

2. Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you, which we have grouped as follows:

  • Identity data: First name, last name, username or similar identifier.
  • Contact data: Email address and telephone numbers.
  • Technical data: IP address, login data, browser type and version, time zone setting, browser plugin types and versions, operating system and platform.
  • Profile data: Your username and password, queries made, preferences, feedback and survey responses.
  • Usage data: Information about how you use our website and services.

3. How We Collect Your Personal Data

We use different methods to collect data from and about you including:

  • Direct interactions: Data you provide when registering, creating an account, subscribing to our services or communicating with us.
  • Automated technologies: As you interact with our Services, we may automatically collect technical data about your equipment and browsing patterns using cookies and similar technologies.
  • Third parties: We may receive personal data about you from various third parties such as analytics providers or social networks if you choose to connect your account with us.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To register your account and manage our relationship with you.
  • To provide and improve our Services.
  • To personalize your experience and offer you relevant content.
  • To communicate with you, including notifications about changes to our services.
  • For administrative and security purposes.

5. Disclosure of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in this privacy policy:

  • Service providers who provide us with IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers.
  • Tax, regulatory and other authorities who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. Contact us to delete your data.

7. International Transfers

We may transfer your data to other countries where we operate. In the case of the EU or UK, we comply with appropriate legal mechanisms to ensure the protection of your data, such as Standard Contractual Clauses.

8. Your Rights Regarding Your Data

Depending on your region, you may have rights such as:

  • Access and portability
  • Deletion
  • Rectification
  • Restriction or objection to processing
  • Withdrawal of consent
  • Complaint to authorities

You can exercise these rights by writing to [email protected]. We will verify your identity before proceeding.

9. Contact

If you have questions about this Privacy Policy, contact us at:

📧 [email protected]
🏢 Koinonos S.L., CIF B67894378

10. Changes to this Policy

We may update this Policy periodically. We will post changes on this page and notify if additional notices are required. Review it regularly to stay informed.